All Dynabook LCD displays are either built with the state-of-the-art Thin Film Transistor (TFT) or with the ultra bright Clear Super View (CSV) technology ensuring a brilliant and razor sharp image.

1. Hot pixel: A full pixel is permanently turned on.
2. Dead pixel: A full pixel is permanently turned off.
3. Partial subpixel defect: Depending on the subpixel being turned on or off, there can be either a coloured dot (red, green or blue) or a black dot.

Simply view the technical information of your product to detect the kind of screen you own. Please be aware that one screen model can have different resolutions, for example the HD+ screen can have a 1600 x 900 or 1680 x 945 resolution.

If you discover more pixel faults, regardless of their type, you are entitled to make a warranty claim. In such cases, please contact the Dynabook Support Centre or your preferred Dynabook authorised service provider in order to make a warranty claim.

Please be ready to provide the serial number of your product. You can find the serial number attached to your Dynabook product, e.g. on the bottom. Your product can be registered here.

All Dynabook Laptops, dynaEdge Mobile Mini PCs and dynaEdge Viewers are covered by a twelve (12) months carry-in warranty.

The standard warranty is valid from the date of purchase of your product. Your dated sales or delivery receipt showing the date of purchase of the product is your proof of purchase. You may be required to provide proof of purchase as a condition of receiving warranty service.

Dynabook warrants any Dynabook Laptop, dynaEdge Mobile Mini PC and/or dynaEdge Viewer first sold to an end user (original purchase) to be free from defects in hardware components and/or workmanship during the warranty period.

The limited warranty does not apply to:

1. defects caused by normal wear and tear including the fair wear of consumable parts, i.e. parts that require periodic replacement during the normal course of product usage (e.g. batteries);

2. breaks, tears, scratches, dents, scratched or faded covers or plastics and broken ports or any other cosmetic damage;

3. defective or discoloured keyboards or keycaps if the damages are caused by fluids, dirt, missing keys, broken plastic parts or improper use;

4. damage caused by use with another product;

5. use of the product other than for its normal intended use, including without limitation, failure to use the product in accordance with the user’s manual that accompanies the product;

6. damage caused by accident, abuse, contamination, misuse, viruses, liquid contact, fire, earthquake, improper or inadequate maintenance or calibration, negligence to the product or other external causes;

7. environmental damages and/or defects resulting from smoke, dust, dirt, carbon black or other external influences;

8. a Dynabook product that has been modified to alter functionality or capability without the written permission of Dynabook;

9. products where the serial number has been removed, damaged, rendered defective or made illegible;

10. modification of the product including defects caused by use of parts not manufactured and/or sold by Dynabook;

11. improper installation of third-party products (e.g. memory cards);

12. displays that show breaks, scratches, dents, liquids or any other damage resulting from improper use of the display;

13. minor pixel defects of LCD displays occurring in products equipped with LCD display technology. For more information on defective LCD displays, please see the “Pixel Policy for Laptops”;

14. damages resulting from improper transportation or packing when returning the product to Dynabook or a Dynabook authorised service provider;

15. issues resulting from parts intended for one product installed in another product of different manufacturer or model;

16. damages caused by services/repairs or other modifications to the product carried out by anyone other than Dynabook or a Dynabook authorised service provider;

17. damages caused by self-repair or by performing an exchange of non-CRU parts on your own;

18. defective hardware components (e.g. hard drive) that result from misuse of the product;

19. any preinstalled software, its quality, performance, merchantability or suitability for a particular purpose;

20. the loss of or damage to any program, data or removable storage media and/or any software program, whether provided with the system or installed subsequently;

21. any Dynabook accessories. In case of failure, please refer to the accessories terms and conditions;

22. non-Dynabook peripherals such as printers, scanners, etc. These may be covered under separate agreements. For more details please ask your Dynabook authorised reseller or service provider. Depending on the choice of operating system there might be only limited functionalities;

23. any errors or malfunction resulting out of the installation of an operating system.

Please refer to the Technical Support Center section on the Dynabook website in your country for this kind of information and support.

You are responsible for saving (backing up) any programs, recovery media, data or removable storage media as well as for the restoration or reinstallation of any programs or data other than software installed by Dynabook when the system is manufactured. In relation to the system submitted for warranty services, Dynabook may opt to either (1) repair the system or (2) replace the system with a manufactured system of equal quality, and, thus, any data stored by you on your original system may become permanently inaccessible to you.
If your system was supplied with a recovery medium, please note that it is important to keep it in a safe place as you may not claim further recovery media and you are responsible for backing up the medium.
If your system was supplied with a system recovery option, it is important to copy the feature preinstalled on your hard disk to either a CD or DVD medium and keep it in a safe place. Please refer to the user manual for further information.

Depending on the model, some parts (e.g. AC adapter) can be easily replaced by you. Those parts are defined as customer replaceable units (CRU parts). Dynabook may at its sole discretion decide to ship CRU parts to you. Upon receipt of the replacement part, the original part becomes the property of Dynabook. If requested by Dynabook, the original part has to be returned to Dynabook at Dynabook's expense. In the event that the original part is not received by Dynabook within fifteen (15) working days following receipt of the shipment instructions, you will be charged the retail value of the replacement part.

You will be required to deliver your Dynabook product including battery, power cord and AC adapter and arrange for its collection upon completion of repair. In case you get other instructions during the warranty claim process, please follow these. Furthermore, please make sure that your product is packed securely for shipment.